Business conditions for e-Shop All4roping.com

General Terms and Conditions

1. GENERAL TERMS AND CONDITIONS

1.1 The Seller is the company Lukáš Bulla AFR, address Podzámčok 115. Dobrá Niva PSČ: 96261, which is registered in the Commercial Register: District Office Zvolen, Trade Register Number: 670-15218, ICO: 43371761 , tel. +421915585613, e-mail: info@all4roping.sk. (hereinafter referred to as the Seller).
1.2 The Buyer is any natural or legal person who contacts the Seller in any way with the intention of purchasing the goods offered by the Seller.
1.3 A Buyer is also any natural or legal person who contacts the Seller in any way to request that the Seller procure goods for them which are not included in the offer, with the intention of purchasing those goods.
1.4 By using the Seller's website and confirming the order, the Buyer agrees to these Terms and Conditions.
1.5 These Terms and Conditions are valid until new Terms and Conditions are issued.

2. ORDER

2.1 The Buyer may order the Goods as follows:
a) via the shopping cart on the Seller's website,
2.2 By submitting an order, the Buyer undertakes to accept the ordered goods and to pay the agreed price for the goods.
2.3 The Seller shall confirm the order sent within 24 hours by email and shall also notify the Buyer of the availability and delivery date of the goods. All confirmed orders are binding!
2.4 The Seller undertakes to deliver the correct type and quantity of goods at the agreed price as per the order.
2.5 Cancellation of the order by the Buyer is possible within 24 hours of ordering the goods without giving any reason. The Buyer may cancel the order in the Customer section of the Seller's website, by telephone or by e-mail. Upon verification that the cancellation conditions have been met, the Seller shall confirm the cancellation of the order to the Buyer by e-mail or telephone. If the amount for the ordered goods has already been paid, the Seller shall send the money back to the Buyer's bank account or deliver it in another way agreed between the Seller and the Buyer.
2.6 The Seller shall have the right to cancel the order if it is not possible to provide the ordered goods. In such a case, it shall immediately refund the Buyer the amount paid in full or offer the Buyer replacement goods or another solution if the Buyer agrees to it. The Seller shall also have the right to cancel the order if it is unable to contact the Buyer (incorrect or unlisted contact details, unavailability, ...).

3. PRICES

3.1 The Seller is not subject to VAT.
3.2 The price for the delivery of the goods is added to the basic price of the order, depending on the method of delivery chosen by the buyer. The price is derived from the total weight of the goods ordered and the current rate is visible directly in the order (for each shipping method). Packaging is included in the shipping price.

4. PAYMENTS

4.1 The Buyer may pay for the Goods on delivery or by transfer to the Seller's account on the basis of a proforma (advance) invoice. On the basis of the sent order, the Seller will issue a proforma (advance) invoice, which will be sent together with the order confirmation by e-mail. This payment can be made by the Buyer as follows: a) by transfer order from his account, b) by direct cash deposit into the Seller's account, c) by the VUB payment system.
4.2 Payment is only possible in EUR.
4.3 The Seller sends the tax document (invoice) to the Buyer together with the goods.

5. DELIVERY TERMS

5.1 The delivery time for the goods in the Seller's offer is in most cases within 8 working days from the order confirmation, the maximum delivery time is 14 days or may be extended by agreement with the Buyer. The Seller will inform the Buyer of the delivery period and delivery date when confirming the order by telephone. If the Buyer is not satisfied with the notified extended delivery time, he has the option to cancel the order in accordance with clause 2.5 of these Terms and Conditions. 5.3 The Goods will be dispatched immediately upon confirmation of the order and once all conditions for removal have been met.

6. DELIVERY OF GOODS

6.1 The Seller shall arrange delivery of the goods in the manner chosen by the Buyer from the options offered in the order: a) courier service according to the Buyer's country, b) personal collection,

6.2 The place of collection is determined on the basis of the Buyer's order. Delivery of the goods to the specified place shall be deemed to be fulfilment of the delivery.
6.3 The goods are adequately packed and secured. The Buyer is obliged to check the integrity of the consignment upon receipt of the goods.
6.4 Together with the goods, the Seller shall deliver to the Buyer an invoice (tax document), a delivery note. The Seller shall also deliver together with the goods the instruction manual and the warranty card if required by the nature of the goods.
6.5 The Seller shall not be liable for the Goods until they have been accepted by the Buyer. The Goods shall be deemed to have been accepted by the Buyer from the time when the Buyer acknowledges receipt of the Goods in writing.
6.6 The Seller shall not be liable for any delay in delivery of the ordered goods to the Buyer caused by the carrier. Damage to the shipment caused by the carrier shall be the full responsibility of the carrier. Such cases shall be settled by the Seller by delivery of new goods to the Buyer after payment of all damages by the carrier.
6.7 In case of greater demand, it may happen that we have a shortage of goods and so we can deliver the goods ordered by you in several packages, with the postage and packing costs being paid by you as for one package.

7. WITHDRAWAL FROM A PROCESSED ORDER

7.1 In accordance with the law, the Buyer is entitled to withdraw from the processed order (according to the law "from the contract of sale", if the Buyer has already received the goods) within 7 working days from the date of receipt of the goods without giving any reason.
7.2 Goods to be returned must be:, a) undamaged, b) complete (including accessories, documentation, ...), c) including the enclosed proof of purchase.
7.3 If the buyer decides to return the goods according to clause 7. 1 of these Terms and Conditions, he is obliged to:
a) contact the Seller with a request to withdraw from the processed order, indicating the order number (variable symbol), the date of purchase and the number of his account for the refund, b) send the goods back to the Seller's address - it is recommended to send the goods by registered mail, insured and use suitable packaging to prevent writing, sticking or other deterioration of the original packaging and the goods themselves during transport (the Seller is not liable for any loss or damage to the goods during transport), c) pay the costs associated with the return of the goods (postage, insurance, . ..).
7.4 After fulfilling the conditions under clauses 7.1 to 7.3 of these Terms and Conditions and after receiving the returned goods, the Seller is obliged to: a) take back the goods, b) refund to the Buyer within a period of no later than 15 days from the date of cancellation of the processed order the entire price paid for the goods, except for the shipping fee.
7.5 In the event of failure to comply with any of the conditions under clauses 7.1 to 7.3 of these Terms and Conditions, the Seller shall not accept the withdrawal from the processed order and the goods shall be returned at the Buyer's expense.

8. WARRANTIES AND CLAIMS

8.1 The handling of claims shall be governed by the warranty conditions of the specific goods, the Commercial Code and the relevant provisions of the Civil Code and special regulations.
8.2 The warranty period for all goods offered in the Seller's online shop is 24 months. The proof of purchase (enclosed invoice) is always sufficient for the exercise of liability for defects (claim). Presentation of the proof of purchase for the purpose of a claim is sufficient even if a warranty certificate was issued but the customer has lost it.
8.3 The warranty does not cover normal wear and tear of the item (or its parts) caused by use.
8.4 The Buyer is obliged to deliver the claimed goods for claim clean, mechanically undamaged, with a copy of the invoice, delivery note. The Buyer is obliged to send a description of the defect together with the goods.

8.5 COMPLAINT PROCEDURE:
8.5.1 Inform us by email or telephone as soon as possible of the defect in the product.
8.5.2 Send the product back to the seller's company address

9. PRIVACY POLICY

9.1 All personal data provided by the customer in the context of ordering goods or customer registration through the All4roping.com online store are collected, processed and stored in accordance with Act No. 122/2013 Coll. on the protection of personal data (hereinafter referred to as "ZOOÚ"). The provision of personal data takes place when placing an order or registering a customer account, within the scope of the data provided in the order form or registration form.

9.2 By submitting an order or concluding a purchase contract, the customer grants the customer the right, in accordance with Art. 122/2013 Coll. to the Seller for the processing, collection and storage of his personal data for the purposes of concluding the purchase contract, order processing and related communication with the customer, but also after the successful completion of the order for the purposes of fulfilling the contract and keeping the relevant records (e.g. in the handling of complaints, bookkeeping, etc.), and until the customer expresses his written disagreement with this processing. Personal data is processed in the following scope: name, surname, address, telephone, e-mail. The customer has the right of access to his/her personal data, the right to have it corrected, including other legal rights to this data. The Seller does not provide, disclose or make available the personal data of customers to any other person, with the exception of companies providing transport of goods, to which the personal data of customers are transferred to the minimum extent necessary for the purpose of delivery of goods.
9.3 By registering a customer account via the All4roping.com online shop, the customer agrees that, in accordance with Act No. 122/2013 Coll. on the protection of personal data, the Seller, or a third party, as an intermediary designated by this company within the meaning of the aforementioned Act, shall process, collect and store the Customer's personal data provided by the Customer upon registration. The customer also, by completing the customer registration and/or by ticking the consent to receive the newsletter in any form when placing an order, gives the seller consent to the processing and use of his/her personal data for both promotional and marketing purposes and to the transfer of these data to the seller's business partners for promotional and marketing purposes, and at the same time consents to the seller and, where applicable, third parties with whom this company has concluded the relevant contractual arrangements, sending the customer commercial notifications in electronic form within the meaning of the Act on Personal Data Protection. 147/2001 Coll. on Advertising and Act No. 610/2003 Coll. on electronic communication. Personal data are processed in the following scope: first name, surname, date of birth, address, telephone, e-mail, gender.
The customer has the right of access to his/her personal data, the right to have it corrected, including other legal rights to this data.

9.4 The Seller does not provide, disclose or make available the personal data of customers to any other person, except for: companies providing transport of goods, to which the personal data of customers are transferred to the minimum extent necessary for the purpose of delivery of goods (in particular Slovenská Pošta).
Consent to the processing of personal data and the sending of commercial information is granted for an indefinite period of time and may be withdrawn at any time free of charge by express and specific expression in writing addressed to the Seller, by post, telephone or electronically by e-mail to info@all4roping.sk.
The customer has the right to cancel the data protection pursuant to Art. 122/2013 Coll. in connection with the processing of personal data, in particular the following rights:
The customer has the right to request in writing from the seller:
(a) confirmation of whether or not personal data about him/her are processed,
b) in a generally comprehensible form, information on the processing of personal data in the information system within the scope pursuant to Section 15(1)(a) to (e) second to sixth points; when a decision is issued pursuant to paragraph 5, the data subject is entitled to acquaint himself with the procedure of processing and evaluation of operations,
(c) in a generally comprehensible form, precise information on the source from which he or she obtained his or her personal data for processing,
(d) in a generally comprehensible form, a list of his or her personal data subject to processing,
(e) the rectification or erasure of his incorrect, incomplete or outdated personal data subject to processing,
(f) the destruction of his or her personal data for which the purpose of the processing has ceased; where official documents containing personal data are the subject of the processing, he or she may request their return,
(g) the destruction of his or her personal data which are the subject of the processing, if there has been a breach of the law,
(h) the blocking of his or her personal data on the ground of withdrawal of consent before the expiry of the period of validity of the consent, if the controller processes personal data on the basis of the data subject's consent.
The customer has the right to object to the seller upon written request:
(a) the processing of his personal data which he believes are or will be processed for direct marketing purposes without his consent and to request their destruction,
(b) the use of the personal data referred to in point (d) of Article 10(3) for direct marketing purposes in postal communications; or
(c) the provision of the personal data referred to in Article 10(3)(d) for direct marketing purposes.


10. Final information

10.1 Supervision of the provision of services is carried out by the District Headquarters of the Trenčín Police, Kvetná 7, 911 42 Trenčín, and the Slovak Trade Inspection Authority, Post Office Box 29, Prievozská 32, 827 99 Bratislava.
10.2 These general terms and conditions and all purchase contracts concluded on the basis thereof are governed by the laws in force in the Slovak Republic.

At Zvolen, on 1.1.2018

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